Additionally, my son who is visiting the area next week also cancelled his reservation. We will never return to the one in Overland Park. We previously had stayed at Home2 Suites in Beloit, Wi and Rochester, NY and were fine with those properties. Since we were going to be visiting in Lawrence, our son was able to find us a great room at the Country Inn and Suites in Lawrence so our visit wasn't a total loss. He told her that the desk clerk the night before had told us that we may or may not have a room the next day and not cancelling the reservation was not acceptable. When he told her we wanted to cancel the rest of the reservation she didn't want to do it. She was not particularly helpful or concerned. The stay was great! The next morning my husband want back to the Home2 Suites to see the manager. The staff at the Doubletree couldn't have been more pleasant and helpful. (Not an acceptable answer!) They also would give us 30,000 Hilton points - big whoop! The clerks on the desk that night were not helpful or really pleasant. We asked if a room would be available the next day and were told we could come back and see - if there was one we would get it. Check reviews and discounted rates for AAA/AARP members, seniors, groups & military/govt. (Why the management didn't call in a contract service to clean the rooms is incomprehensible to us.) They told us they would pay for the room at the Doubletree and pay for breakfast the next morning. HOME2 SUITES BY HILTON in Overland Park KS at 7121 West 135th St. (We were told that they only had two people to clean the rooms that day and we saw them walk out at 10 p.m. Exactly one hour later, we were told that there were no more clean rooms and that we would be "walked" to the Doubletree a few miles north. We were told that we would have a room in 30 minutes. The lobby was full of at least 6 other groups waiting for rooms. after confirming with the hotel in the morning that we would be arriving in the evening. We arrived at the hotel on on 10/16 at 9:33 p.m.
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